Case Management Features

Overview of CRM features | Detailed List of all CRM features

• Track customer service, technical support, customer complaints and similar incidents
• Integrate your service, sales and support emails directly into cases
• Holds a chronological record of all correspondence
• Automatically assigns a unique case number for every case
• Built in spam filter
• Prioritize issues according to critical or urgent factors
• Set a due date with CRM dashboard integration
• Record the classification of each case
• Fully customizable classifications
• Full HTML formatting abilities for recording correspondence
• Copy and paste from emails with preserved formatting